Booking & Cancellation Policy

Appointments are made through the booking page, one at a time. The studio takes a single client per appointment, so the time you choose is yours from start to finish.

• A booking needs at least 1 calendar day's notice. Friday for Saturday is fine; Saturday for Saturday is not.
• Start times run from 09:00 to 18:00, and the calendar only offers times that genuinely fit the treatment you chose.
• Everything is in Helsinki time (Europe/Helsinki), whatever time zone you are reading from.

Lip Blush and Lip Neutralisation are €299 each. Top-ups are priced by how long it has been since your last treatment: 4–6 week top-up €100 · 6–12 month top-up €200 · 12–18 month top-up €250.

Prices are shown before you choose a time, and again on the review step before you confirm. The price you see is the price of the appointment. There is no booking fee.

Booking online takes half the price as a deposit, charged when you confirm. The rest is settled at the studio on the day. Both amounts are shown before you confirm anything.

Where the studio arranges an appointment for you directly, the whole price may instead fall due at the studio on the day, with no deposit taken. The amount is agreed with you when the appointment is made.

An appointment holds a long, single-client slot, and the studio takes one client at a time. A time you release early is a time somebody else can have; a time you release late, or do not use at all, is a time nobody can.

Move or cancel at least 48 hours before the start and nothing is charged. Tell the studio as early as you can, by reply to any of its emails or at the address at the foot of this page. Any change is confirmed with you directly.

Inside 48 hours, or if you do not arrive, the appointment is charged in full. Where a deposit was taken at booking, the deposit covers that charge and is not refunded, and nothing further is owed. Where no deposit was taken and the whole price was due at the studio, the full price is invoiced to you.

An invoice is payable within 14 days. An invoice that is still unpaid after a written reminder is passed to a debt collection agency, which adds statutory collection costs and interest to the amount owed.

These terms are shown here before you book and repeated in your confirmation email. Illness and emergencies happen: write to the studio as early as you can and it will be dealt with sensibly.

Occasionally an appointment has to move: illness, or something that makes the studio unsafe to work in. If that happens you will be contacted as soon as the studio knows, offered the earliest alternative that suits you, and refunded in full if you have paid anything and would rather not rebook.

Come to Albertinkatu 5, 00150 Helsinki. Allow the full length of the appointment. Your consultation is part of it, not something fitted in beforehand.

If you arrive late, the studio will do what it can, but the appointment may have to be shortened or moved: the day is built around single, long bookings and cannot absorb an overrun.

Your health questionnaire needs to be complete before you arrive, so the practitioner can read it in advance. If something in it means treatment is not right for you, the practitioner will talk it through with you rather than proceed.

Nothing on this page limits the rights Finnish consumer law gives you.

When you book a service at a distance (online, by message, or by phone), the Consumer Protection Act generally gives you 14 days to withdraw from the contract, counted from when the booking is made. Defined does not ask you to waive that right. If you have asked for the appointment to go ahead inside those 14 days and it has already taken place, the service has been performed and there is nothing left to withdraw from.

If you and the studio cannot resolve a disagreement, you can take it to the Consumer Disputes Board. See the Finnish Competition and Consumer Authority for consumer advice and how to file.